Refund Policy

Mpoint Analytics sells digital research products and datasets. Because each order requires manual research effort, data assembly, or human review prior to delivery, all sales are considered final once research work has begun unless otherwise stated in this policy.

Mpoint Analytics does not guarantee sales results, response rates, conversion rates, appointment rates, or any other business outcome derived from the use of our data or research. Datasets are tools intended to support your sales, marketing, and territory planning efforts; results depend entirely on your own processes, messaging, timing, and execution.

"Verified" records have been reviewed by a human researcher prior to delivery. Verification reflects a reasonable effort to confirm the information at the time of review and does not constitute a guarantee of ongoing accuracy or future availability. "Unverified" records are drawn from large-volume datasets and may contain outdated, incomplete, or unavailable information.

Contact Orders are priced and delivered based on the quantity and verification level you select at checkout. Because contact research begins immediately after payment is received, Contact Orders are non-refundable once research work has begun.

Mpoint Analytics does not guarantee that every contact record will include both a phone number and an email address, that any individual contact is currently employed in the listed role, or that the contact will respond to outreach. Refunds will not be issued based on the percentage of records containing any specific field, the response rate to your outreach, or changes in employment or contact information occurring after delivery.

Location Orders are priced and delivered based on the quantity, industry, and geographic criteria you select at checkout. Location research begins immediately after payment is received and Location Orders are non-refundable once research work has begun.

Mpoint Analytics does not guarantee that every location record will be currently operating, hiring, purchasing, or otherwise transacting at the time of your outreach. Business openings, closures, relocations, and ownership changes occur frequently and are outside of our control. Refunds will not be issued based on business status changes occurring after delivery.

Bundle Orders combine multiple research deliverables at a fixed package price. Because bundles are priced as a package, individual components of a bundle cannot be refunded separately once fulfillment of the bundle has begun.

If a bundle has not yet entered fulfillment, a request to cancel may be considered. Once any component of the bundle has been researched, assembled, or delivered, the bundle is considered to be in fulfillment and is non-refundable, subject to the replacement and delivery terms below.

Custom Research projects are scoped, quoted, and fulfilled individually based on the requirements agreed upon with the customer. Because custom projects require dedicated research time and may involve significant up-front effort, each custom project is reviewed individually for refund and credit eligibility.

If a Custom Research project has not yet been started, a refund may be issued. If research work has begun, any refund or credit will reflect the work already performed. Once the agreed deliverable has been provided in substantial conformance with the agreed scope, the project is considered complete and is non-refundable.

Mpoint Analytics may, at its discretion, issue replacement records in situations where a meaningful portion of a delivered dataset clearly does not match the agreed order scope — for example, records in an unrelated industry or outside the requested geography. Replacement requests are reviewed on a case-by-case basis.

Replacement requests must be submitted in writing to Info@mpointanalytics.com within seven (7) days of delivery and must identify the specific records and the reason the records fall outside the agreed scope. Replacement is the primary remedy for in-scope quality concerns; cash refunds are not issued in lieu of available replacements.

Most orders are delivered electronically by email within 24–48 hours of purchase. Delivery times are estimates and not guarantees; larger orders, bundles, and custom projects may require additional fulfillment time, which will be communicated where applicable.

If you have not received your order within a reasonable timeframe, please first check your spam, junk, and promotions folders, confirm the delivery email address on file, and review your account dashboard for available downloads. If the order is still not accessible, contact us and we will investigate and re-send or re-issue the delivery as appropriate. If Mpoint Analytics is unable to deliver an order, a full refund will be issued.

It is the customer's responsibility to provide accurate order criteria at checkout, including industry, geography, quantity, and delivery email address. Orders are fulfilled based on the criteria submitted. Refunds or replacements will not be issued for orders that match the criteria you provided but do not match criteria you intended to provide.

It is also the customer's responsibility to provide a valid, monitored email address and to ensure that messages from Mpoint Analytics are not blocked or filtered. Mpoint Analytics is not responsible for delivery failures caused by incorrect email addresses, full inboxes, or recipient-side spam filtering.

The customer is solely responsible for ensuring that their use of any purchased data complies with all applicable federal, state, and local laws and regulations, including telemarketing, email marketing, data protection, and consumer privacy laws.

Refunds may be considered in the following circumstances:

• The order was paid for but research work has not yet begun and the customer requests cancellation.
• Mpoint Analytics is unable to fulfill the order within a reasonable timeframe.
• The delivered dataset materially fails to match the agreed scope of the order and replacement is not a practical remedy.
• A duplicate charge or billing error has occurred.

Refunds will not be issued based on:

• Response rates, reply rates, or sales outcomes.
• The percentage of records containing any specific field, including phone number or email address.
• Changes in business or contact information occurring after delivery.
• Customer change of mind after research work has begun or delivery has occurred.

All refund requests must be submitted in writing to Info@mpointanalytics.com within seven (7) days of delivery. Approved refunds are issued to the original payment method.

If you have a concern with an order, please contact Mpoint Analytics directly before initiating a chargeback with your card issuer or bank. Most issues can be resolved quickly through direct communication, including re-delivery, replacement records, partial credits, or refunds where eligible under this policy.

Chargebacks filed for completed and delivered work, where the order matches the agreed scope and falls within the terms of this policy, will be disputed. Mpoint Analytics will provide the payment processor and card issuer with order records, communications, delivery logs, and any other relevant documentation in response to such chargebacks.

Customers who initiate chargebacks for delivered work may have their accounts suspended pending resolution and may be prevented from placing future orders.