Terms & Policies

These Terms of Service ("Terms") govern your access to and use of the products, datasets, software, and services provided by Mpoint Analytics ("Mpoint", "we", "us"). By placing an order, creating an account, or otherwise using our services, you agree to be bound by these Terms.

You agree to use Mpoint products solely for lawful business purposes. You may not resell, sublicense, or redistribute raw datasets in their original form without prior written consent. You are solely responsible for ensuring that your use of any purchased data complies with all applicable federal, state, and local laws and regulations, including but not limited to telemarketing, email marketing, data protection, and consumer privacy laws (such as the TCPA, CAN-SPAM, CCPA, and GDPR where applicable).

Mpoint makes no representation, warranty, or guarantee regarding sales outcomes, response rates, conversion rates, or any specific business results obtained from the use of our data or software. All services are provided on an "as is" and "as available" basis.

Mpoint offers both verified and unverified contact and location records.

Verified means the record has been reviewed by a human researcher prior to delivery. Verification confirms a reasonable effort to validate the information at the time of review; it does not constitute a guarantee of ongoing accuracy, completeness, or current availability. Business information changes frequently, and Mpoint cannot warrant that verified records will remain accurate after delivery.

Unverified records are sourced from large-volume datasets and have not been individually reviewed. They may contain outdated, incomplete, missing, or inaccurate information. Mpoint does not guarantee that any record will include both phone and email, or that any individual or business is currently active, hiring, or purchasing services.

You acknowledge that data of this nature is inherently imperfect and agree that Mpoint shall not be liable for any decision made or action taken in reliance on any record provided.

Due to the nature of digital data products, all sales are generally considered final once delivery has begun. Refunds or credits may be issued at Mpoint's discretion in the following circumstances:

• The order was not delivered within a reasonable timeframe and Mpoint is unable to fulfill it.
• The delivered dataset materially fails to match the agreed scope of the order (e.g., wrong industry, wrong geography).
• A duplicate charge or billing error has occurred.

Refunds will not be issued based on response rates, sales results, the percentage of records containing complete contact information, or changes in business information occurring after delivery. Refund requests must be submitted in writing within seven (7) days of delivery.

Most orders are delivered electronically by email within 24–48 hours of purchase. Delivery times are estimates and not guarantees. Larger orders, custom research requests, and territory intelligence projects may require additional fulfillment time, which will be communicated to you where applicable.

Orders are delivered to the email address provided at checkout. It is the customer's responsibility to provide a valid, monitored email address and to ensure that messages from Mpoint are not blocked or filtered. Mpoint is not responsible for delivery failures caused by incorrect email addresses, full inboxes, or recipient-side spam filtering.

Mpoint Analytics respects the privacy of its customers. Information you provide to us — including your name, business details, email address, and billing information — is used solely to fulfill your order, provide customer support, communicate about your account, and comply with legal obligations.

We do not sell customer information. Customer account data is not included in any dataset offered for sale.

Payment processing is handled by trusted third-party payment processors. Mpoint does not store full payment card numbers on its systems. The handling of your payment information by these processors is governed by their own privacy policies and security standards.

We may retain order records, communications, and usage data for legitimate business purposes including fraud prevention, accounting, and legal compliance. You may contact us at any time to request information about the data we hold about you or to request its deletion, subject to applicable legal retention requirements.