Question 1

What is the difference between verified and unverified data?

Accepted Answer

Verified data is human-reviewed before delivery. Unverified data has not gone through manual review and may contain outdated, incomplete, or unavailable information.

Question 2

Does verified mean guaranteed accurate?

Accepted Answer

No. Verified means human-reviewed before delivery. Data can change after delivery and accuracy cannot be guaranteed.

Question 3

Do you guarantee phone numbers?

Accepted Answer

No. Some records may contain phone numbers while others may not.

Question 4

Do you guarantee email addresses?

Accepted Answer

No. Some records may contain email addresses while others may not.

Question 5

Can contact information change after delivery?

Accepted Answer

Yes. Employees leave companies, facilities close, and contact information changes over time.

Question 6

How long does delivery take?

Accepted Answer

Most orders are delivered within 24–48 hours by email unless otherwise stated.

Question 7

How are orders delivered?

Accepted Answer

Orders are delivered electronically to the email address provided during checkout or request submission.

Question 8

Can large projects take longer?

Accepted Answer

Yes. Larger or more complex projects may require additional time.

Question 9

Can I request a custom project?

Accepted Answer

Yes. Use the Custom Research page to submit a custom research request.

Question 10

Can I target a specific city, county, or state?

Accepted Answer

Yes. Most products can be customized by geographic area.

Question 11

Can I order both contacts and locations?

Accepted Answer

Yes. Customers may order contacts, locations, bundles, or custom research.

Question 12

Do you offer volume pricing?

Accepted Answer

Yes. Pricing decreases as quantity increases.

Question 13

Do you offer custom quotes?

Accepted Answer

Yes. Orders exceeding standard quantity limits may require a custom quote.

Question 14

Do you offer refunds?

Accepted Answer

Refund eligibility is governed by the Terms & Policies page.

Question 15

Can I request replacements?

Accepted Answer

Replacement requests may be reviewed on a case-by-case basis.

Question 16

Do you sell customer information?

Accepted Answer

No. Customer information is used only for order fulfillment, support, and communication.

Question 17

How is my information stored?

Accepted Answer

Information is stored securely and used only for business operations related to your request.

Frequently Asked Questions

Data Quality

Delivery

Orders

Pricing

Refunds

Privacy