Question 1

What is the difference between verified and unverified data?

Accepted Answer

Verified data is human-reviewed before delivery. Unverified data has not gone through manual review and may contain outdated, incomplete, or unavailable information.

Question 2

Does verified mean guaranteed accurate?

Accepted Answer

No. Verified means human-reviewed before delivery. Data can change after delivery and accuracy cannot be guaranteed.

Question 3

Do you guarantee phone numbers?

Accepted Answer

No. Some records may contain phone numbers while others may not.

Question 4

Do you guarantee email addresses?

Accepted Answer

No. Some records may contain email addresses while others may not.

Question 5

Can contact information change after delivery?

Accepted Answer

Yes. Employees leave companies, facilities close, and contact information changes over time.

Question 6

How long does delivery take?

Accepted Answer

Most orders are delivered within 24–48 hours by email unless otherwise stated.

Question 7

How are orders delivered?

Accepted Answer

Orders are delivered electronically to the email address provided during checkout or request submission.

Question 8

Can large projects take longer?

Accepted Answer

Yes. Larger or more complex projects may require additional time.

Question 9

Can I request a custom project?

Accepted Answer

Yes. Use the Custom Research page to submit a custom research request.

Question 10

Can I target a specific city, county, or state?

Accepted Answer

Yes. Most products can be customized by geographic area.

Question 11

Can I order both contacts and locations?

Accepted Answer

Yes. Customers may order contacts, locations, bundles, or custom research.

Question 12

Do you offer volume pricing?

Accepted Answer

Yes. Pricing decreases as quantity increases.

Question 13

Do you offer custom quotes?

Accepted Answer

Yes. Orders exceeding standard quantity limits may require a custom quote.

Question 14

Do you offer refunds?

Accepted Answer

Refund eligibility is governed by the Refund Policy page.

Question 15

Can I request replacements?

Accepted Answer

Replacement requests may be reviewed on a case-by-case basis.

Question 16

Can I use this data for hiring, credit, or tenant screening?

Accepted Answer

No. MPoint Analytics is not a consumer reporting agency and its data is not a consumer report. Records may not be used for credit, insurance, employment, tenant screening, or any other purpose covered by the Fair Credit Reporting Act.

Question 17

Can I resell the records?

Accepted Answer

No. Records are licensed for your own internal business-to-business prospecting, sales, marketing, recruiting, and territory planning, and may not be resold or redistributed without written consent.

Question 18

Am I responsible for calling and emailing compliance?

Accepted Answer

Yes. Customers are responsible for complying with the TCPA, CAN-SPAM, state do-not-call and telemarketing rules, and applicable privacy laws, including scrubbing against do-not-call lists and honoring opt-outs.

Question 19

Do you sell customer information?

Accepted Answer

No. Customer information is used only for order fulfillment, support, and communication.

Question 20

How is my information stored?

Accepted Answer

Information is stored securely and used only for business operations related to your request.

Question 21

I am listed in your data — how do I get removed?

Accepted Answer

Email Info@mpointanalytics.com with the subject line "Data Request" and we will verify and suppress your record from future deliveries.

Question 22

Is MPoint-OS a standard software package or custom-built?

Accepted Answer

MPoint-OS is custom-configured. We start from our core modules and configure the features, workflows, branding, and permissions your organization approves during scoping.

Question 23

Can MPoint build only a website?

Accepted Answer

Yes. A website can be built on its own, with no operating system required.

Question 24

Can my website connect to MPoint-OS?

Accepted Answer

Yes. Applications, service requests, and contact forms on your site can feed directly into your operating system when both are built by MPoint.

Question 25

Can MPoint replace my current staffing software?

Accepted Answer

In many cases, yes. During discovery we review what your current system does and confirm in writing which functions MPoint-OS will cover.

Question 26

Can you migrate existing records?

Accepted Answer

Yes. We import employee, client, and job records from spreadsheets or supported systems. Migration scope and file formats are confirmed during discovery.

Question 27

What integrations are supported?

Accepted Answer

Common integrations include scheduling, payments, email, analytics, and your MPoint website. Availability depends on the third-party system and is confirmed during scoping.

Question 28

Who owns the website and custom system?

Accepted Answer

You own your domain, brand assets, and content. MPoint retains ownership of its underlying platform and reusable code, which is licensed to you under your service agreement.

Question 29

Who owns the information stored inside the system?

Accepted Answer

You do. Your business data remains yours, and we provide an export on request.

Question 30

Is hosting included?

Accepted Answer

Yes. Hosting is included under your service agreement, along with monitoring and backups.

Question 31

Are maintenance and updates included?

Accepted Answer

Routine maintenance, security updates, and platform updates are included. New features or scope changes are quoted separately.

Question 32

How long does implementation take?

Accepted Answer

Most implementations run about 6 to 10 weeks across discovery, configuration, testing, and launch. Timelines depend on scope and are confirmed in your project plan.

Question 33

Can MPoint train our employees?

Accepted Answer

Yes. Training sessions for administrators and staff are included, along with written guides for daily tasks.

Question 34

How does internal search work?

Accepted Answer

Internal search allows authorized users to search applicant, employee, client, assignment, document, and operational records already stored in or connected to their MPoint-OS. Results are limited by the user's assigned role and permissions.

Question 35

Does MPoint search the public web for applicants?

Accepted Answer

No. MPoint-OS internal search is limited to records the customer already stores in or properly connects to its own system. MPoint does not provide public-web applicant discovery or external talent-search services.

Question 36

Can different users have different permissions?

Accepted Answer

Yes. Role-based permissions let administrators, recruiters, payroll, managers, employees, and clients each see only what their role allows.

Question 37

What happens if we discontinue service?

Accepted Answer

We provide an export of your business data, and access to the hosted system ends at the close of your agreement term.

Frequently Asked Questions

Data Quality

Delivery

Orders

Pricing

Refunds

Data Use

Privacy

Websites & MPoint-OS